ROI Supply – Terms and Conditions

Effective Date: 1/2/25

By purchasing products or services from ROI Supply (“Company,” “we,” “our,” or “us”), you (“Customer” or “you”) agree to the following Terms and Conditions. These terms govern all purchases made in-store, online, or via delivery, and constitute a legally binding agreement between the Customer and ROI Supply.

1. Payment Terms

We accept the following forms of payment:
- Cash
- Credit and debit cards
- Wire transfers
- ACH payments
- Approved electronic payment platforms (subject to verification)
- Approved business checks

A valid government-issued photo ID is required for all credit card transactions made in-store or for delivery orders. The individual whose name appears on the credit card must be present at the time of pickup or delivery and must provide matching identification.

ROI Supply reserves the right to charge credit card processing fees, which will be disclosed at the time of payment.

All payments must be received in full prior to the release or delivery of any merchandise unless otherwise agreed upon in writing.

2. Pickup and Delivery Requirements

Customers must present a valid photo ID matching the original purchaser’s information when picking up merchandise.

Only the individual who completed the purchase may pick up or receive delivery of materials. No third-party pickups will be permitted without prior written authorization and identification verification.

Customers are responsible for ensuring accessibility and presence at the delivery location. Additional delivery attempts may result in added fees.

3. Refunds and Returns

All sales are final unless otherwise stated in writing.

Refunds, where applicable, will be issued in the form of in-store credit only. No cash or credit card refunds will be provided.

Returned merchandise must be in original condition and packaging and may be subject to a restocking fee.

Custom or special-order items are non-returnable and non-refundable.

4. Measurement Services

ROI Supply offers optional measurement services for kitchens, baths, and other project areas.

Measurement fees may apply and will be disclosed prior to scheduling.

These fees are credited toward the final purchase if materials are purchased from ROI Supply.

5. Limitation of Liability

ROI Supply shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use, misuse, or inability to use our products or services.

Customers are responsible for verifying dimensions, quantities, and specifications prior to installation or construction.

6. Changes to Terms

ROI Supply reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be available on our website.

7. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

ROI Supply
4661 Giles Rd
Cleveland, OH 44135
www.roi-supply.com
216-505-7509